In addition, they expressed that they did not want their winnings of €1,five hundred and hoped that it could be donated to charity. The issue was fixed since the casino agreed to manually block the account, confirming the closure Inspite of earlier communication challenges. The participant confirmed gratification With all the resolution.
Having said that, I also recognized that you choose to had Formerly uploaded some documents for verification. Even though we didn't get the specific facts asked for while in the e-mail, I will manually block your account now being an exception.
Abbiamo notato che non ha ancora contattato il nostro servizio di assistenza. Le ricordiamo che può facilmente ottenere chiarimenti attraverso la nostra chat on the web, dove riceverà un supporto rapido.
Non riesco a prelevare i miei fondi poiché mi respingono sempre la verifica, nonostante l'abbia fatta minimo 15 volte. Le immagini che mando sono chiare e nitide ma le rifiutano sempre, chiedo assistenza e non mi rispondono non so cosa fare.
Due to aforementioned motives, this criticism will now be closed. Thank you on your comprehension, I'm sorry we could not be of far more assistance on this situation. Remember to tend not to be reluctant to Speak to us should you run into troubles with any on-line casino Later on.
We received an update that the financial institution statement you uploaded right now is acknowledged. There is certainly now an extra ask for to add a photo in the financial institution card ending in 1595, along with a selfie holding this card.
The difficulty was solved after the casino confirmed the account verification and processed the remaining withdrawal. The player verified receipt of the entire total, plus the complaint was marked as fixed by us.
the a person with the financial institution in which it writes the amount in the card isn't composed. it states photo of the cardboard Image of id document Picture Along with the documents in hand. you are not very apparent along with the 7th time you uploaded the files with no explanation why it is often turned down.
Mainly because of the aforementioned reasons, this criticism will now be shut. Thanks for your comprehending, I am sorry we couldn't be of additional help on this event. Be sure to do not hesitate to Get in touch with us in the event you run into problems winnita with any on the internet casino Later on.
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They advised me to vary my e-mail tackle, which I did, but I nonetheless never ever been given an email. I'm requesting help if you can support me in closing this account. Furthermore, I explained to them I don't need The cash and hope they'll donate it to charity.
You've got greater than absurd requests. I've constantly withdrawn with my card and so they have been prosperous... I have uploaded all the asked for documents. To mail a card that I have only topped up without at any time withdrawing appears outrageous to me.
Ci dispiace molto sentire che la sua esperienza con noi non è stata positiva. Prendiamo molto seriamente tutte le segnalazioni dei nostri utenti e desideriamo indagare a fondo sulla sua situazione.
That said, I also observed that you experienced Earlier uploaded some paperwork for verification. Although we did not acquire the precise info asked for in the e-mails, I'll manually block your account now as an exception.